Tag Results: client loyalty
These are the entries tagged with client loyalty
Client Loyalty and Win-Loss Reviews
Rainmaker’s Client Loyalty Development process includes a comprehensive study of your accounting firm’s client base. Tailored around your firm’s unique needs, our Client Loyalty Survey provides insight into your clients’ perception of your firm, including, but not limited to: image, responsiveness, billing and pricing issues, competitive position, service quality, overall value provided, and anticipated future service needs.
Added: October 01, 2018 - 3:10 PM / Views: 169
Webinar: Service Measurement to Service Excellence
Most firms claim to provide excellent client service, but they fail to be intentional about it. In this joint presentation, Inavero’s Eric Gregg and Rainmaker’s Adelaide Ness will explore why service quality matters; the impact it can have on factors such as retention, differentiation, and client acquisition; and how to measure it with Net Promoter Score methodology.
Added: August 30, 2018 - 4:03 PM / Views: 170
Five Star Client Service Program
Members OnlyWhen firms implement Five Star Client Service, targeted teamwork and fully integrated process involvement are invaluable results. The Five Star Client Service program helps firms build loyalty and trust with their clients, deter client loss to competitors, and produce immediate, numerous and invaluable in-house benefits.
Added: January 12, 2018 - 9:17 AM / Views: 195