Tag Results: quality service

Webinar: Service Measurement to Service Excellence

Most firms claim to provide excellent client service, but they fail to be intentional about it. In this joint presentation, Inavero’s Eric Gregg and Rainmaker’s Adelaide Ness will explore why service quality matters; the impact it can have on factors such as retention, differentiation, and client acquisition; and how to measure it with Net Promoter Score methodology.

Added: August 30, 2018 - 4:03 PM  /  Views: 150